Muse Frame is a professional digital art display designed to look and behave like a real framed artwork. Unlike regular digital frames, it uses a high-quality commercial panel, a solid wood frame, and a wall-first design that sits cleanly and discreetly in a space.

Muse Frame runs a custom Android system that supports curated art platforms like Sedition, while also allowing you to display your own images and videos. It is built for long-term display in homes, galleries, hotels, and commercial spaces.

Please check the Shop Now section on our website for the most up-to-date information on available sizes and colors. Availability can change depending on model, color, and production timing, so that page will always reflect the current options.

Muse Frame is not battery powered and needs to be plugged into a power source to operate. That said, we are actively working on adding battery support to future generations of Muse Frame, which will unlock much more flexibility in placement and use.

Yes. Muse Frame supports NFTs and digital wallets, and we're very excited about what's coming next. Our new app expands support to 400+ wallets across more than 10 blockchains, including Tezos and Solana, making it easier than ever to display on-chain digital art directly on your frame.

You can display your own images and videos on Muse Frame either by loading them from a USB stick or by uploading and managing your content through the Muse app.

Download the Muse Frame mobile app from your app store. Create an account and connect your mobile app to your desired digital wallet (read only) and start adding your NFTs to your Muse Frame Gallery within the mobile app. Turn on your frame and you'll be prompted to connect your Muse Frame to your Muse Frame Mobile App via a QR code scan. Once connected, you can upload your art to multiple frames and fully customize and curate your gallery to your preferences.

Muse Frame comes with the Muse app and the Sedition app preinstalled, so you can start using it right away. Since the Muse Frame is Android-based, you are also free to install other compatible Android apps if you wish, giving you flexibility beyond the default apps.

Yes, once you have loaded your desired digital art to your Muse Frame, the Muse Frame will save the art locally in the cache of the Muse Frame, to ensure art continues to play even if the internet connection fails.

Muse Frames are typically in stock. During busy periods, holidays, or around major events, some colors or models may temporarily sell out. In those cases, production usually takes up to two weeks or less before shipping resumes.

Shipping times depend on destination, stock availability, and the route used. Express shipping typically takes around two weeks, while standard shipping usually takes about four weeks. In some cases, we intentionally choose special routes to reduce or avoid import duties for customers, especially in the United States.

Our production facility is located near Hong Kong, and most Muse Frames are shipped from this region. Depending on the destination and shipping method, units may move through regional logistics hubs before final delivery.

Yes, we ship worldwide. We deliver to almost any country, and if the destination is particularly remote, we will still do our best to meet the estimated shipping times.

Import duties are typically not included, especially when the customer opts for express shipping. In many cases, duties can be covered if the customer reaches out right after placing the order and clearly indicates this request. Depending on the destination, timing, and logistics conditions, we may choose a special shipping route at our discretion when it is more convenient and beneficial for the customer.

With slower shipping methods, tracking numbers often do not update immediately. This does not mean the package is not moving. During this phase, the shipment is traveling through internal logistics networks where scans are limited or not publicly visible. Tracking usually starts updating once the package reaches the destination country or enters the local courier network.

The standard 1-year warranty covers the display and internal electronic components only. The external wooden frame is not included in the warranty, as it is considered a cosmetic element and may naturally age or be affected by environmental factors over time.

Any damage or malfunction caused by actions taken on the frame without prior instruction or approval from our team may void the warranty.

Customers can opt for an additional year of extended warranty for a premium. If you are interested in extending the warranty, please contact us before placing your order so we can arrange this for you.

If your package arrives damaged, please contact support@museframe.io immediately. Include your order number, a short description of the issue, and clear photos and videos of both the unit and the packaging as it arrived. This is important for us to assess transport damage correctly. Once we receive this, we will review the case and get back to you within three business days with the next steps.

The 32-inch and 55-inch Muse Frames feature 4K resolution displays. The 33-inch square model uses a 2K resolution panel, and the 10-inch Muse Frame comes in Full HD.

The larger Muse Frames use a standard 3-pin power cable, with the plug type depending on the country you purchase from. The 10-inch Muse Frame is powered via USB-C and requires a power source of at least 12V 3A.

The power cable is typically black. If you prefer a different color, please contact us before or right after placing your order and we will check availability for you.

The external frame is made of premium wood, designed to feel solid, refined, and suitable for long-term display in residential or professional spaces.

Yes. Muse Frame is designed to run for long hours continuously. The display and internal components are built for extended use in homes, galleries, and commercial spaces, with proper heat management and stable performance over time.

Muse Frame supports both 2.4 GHz and 5 GHz Wi-Fi networks. For the best performance, faster speeds, and maximum stability, we recommend using a wired Ethernet connection whenever possible.

The larger Muse Frames come with 64 GB of internal storage and 8 GB of RAM. Depending on production availability, some units can be supplied with 128 GB of storage. The 10-inch Muse Frame includes 32 GB of storage and 2 GB of RAM.

Yes. The larger Muse Frames include built-in stereo speakers (2 x 10W). The 10-inch frame also has built-in speakers, though they are less powerful due to the smaller size.

The larger frames come with a remote control for everyday use. The 10-inch frame is fully touch-screen and does not require a remote.

The larger Muse Frames come with a standard VESA wall mount included, which also allows the frame to be rotated between portrait and landscape. The 10-inch Muse Frame comes with a tabletop stand designed for desk or shelf placement.

The larger Muse Frames include two USB-A ports (USB 3.0), one microSD card slot, one 3.5 mm audio jack (AUX), one Ethernet (RJ45) port, one HDMI port, and one DC power input via barrel connector.

The 10-inch Muse Frame has a single USB-C port.

This usually happens because the Muse App installed on the frame is outdated, which prevents it from loading correctly. To fix this, please install the latest Muse APK on your frame using a USB stick. Download the file on a computer, copy it onto a USB stick, insert the USB stick into the frame, then open File Manager on the frame and run the installation. After completing this, reinstall the Muse App on your phone from the App Store or Google Play.

If you are using an older Muse Frame, make sure the USB stick is 32 GB or smaller and formatted as FAT32, otherwise the frame may not recognize it.

On older Muse Frames, the Sedition app may stop working because we recently completed a major server migration and infrastructure upgrade. Older app versions are no longer compatible with the new backend, so the app needs to be reinstalled manually.

On the Muse Frame, open Settings, go to Apps, find Sedition, open it, then press Uninstall and confirm. Then download the new Sedition APK, copy it onto a USB stick (max 32 GB, formatted as FAT32), insert into the frame, and install via File Manager. Once complete, restart the frame and log in again.

For Muse Frame 2 units ordered before February 2026, the new Sedition app for Muse is now finalized and can be installed directly using the latest APK. Download the file on a computer, copy it to a USB stick, insert it into the frame, open File Manager on the frame and run the installation. Once installed, you can open Sedition and log in as usual.

Please make sure you are using the provided charger and that it is connected directly to a proper wall socket. Using extenders, power strips, or low-quality adapters can compromise performance on the 10-inch frame and may prevent it from turning on.

If the frame still does not power on, please contact support@museframe.io and include clear photos of the frame, a short video showing you plugging it in, and any visible indicator lights on the back of the frame.